If you need to contact us relating to InstallConstruct technical support, please follow the steps below and we will be happy to assit you!

First Try This...

...read the FAQ to see if your question has already been answered.

Next Try This...

...contact Technical Support any time at support@filestream.com with your questions. Remember to include full details, including the version and build numbers (accessed by clicking About... on the Start page), and to attach a copy of the script file (*.adx) if possible. This is the fastest way to get a case-specific response.

You Can Also...

...call us at (516) 759-4100 Monday to Friday 9AM - 5PM Easter Time (GMT - 5). We will try to answer any general support questions that you have. More specific telephone support is only available to Maintenance Plan members. For all telephone support, make sure you have already sent in the script file to support@filestream.com.

As the Last Resort, You Can...

...fax your questions to (516) 759-3011.

If you lost the file of your licensed version...

We strongly suggest that you make a backup copy of the program file in case for any reason you need to reinstall the program. Past version files may no longer be available six months after a newer version or update is released.

If you are a current member of the Maintenance Plan, you have unlimited redownload privilege of the latest version and updates. All you have to do is to e-mail or call us and tell us that you need the file again.