About CD, Download and Password (Key)...

If you purchased your license directly from us, e-mail support@filestream.com regarding any installation or (re)download related issues. We recommend that you make your own backup copy of the downloaded installer file and write down your password (key) and keep it in a safe place in case for any reason you need to reinstall the program. You can also order a backup CD with 1-year redownload protection available at the time of purchase in our Direct Sales store for only $10.95 by checking off the "CD + Redownload" option box at the bottom of the Order Form.

Your download link will be kept alive for a maximimum of three days from your purchase date. It may be reactivated for redownload within one year for a lost file/password fee is $14.95 per incidence if you do not have a current protection plan. Please e-mail support@filestream.com. The lost file/password option is only available when your license was purchased directly from us.

If your license was not from us directly, please contact your source of purchase regarding any installation CD, password (key), or (re)download related issues. Please first check out their lost file/password policies. Most online resellers offer their own backup CDs and extended download protection plans, which is independent from us. They are your sole point of contact with regard to purchase, installation CD, password (key), and (re)download related issues.

Regardless of your source of purchase, once you have the program installed and running and need technical support related to using any of our products and services, we are here to assist you. Please follow the steps below:

First Try Check Update...

...most of our programs now offer the FREE Check Update service, which can be accessed from the Help drop-down menu, the main toolbar, or the program Control Center. This service allows you to check if there is a newer version or build of your program available at anytime. New versions or builds are released sometimes with new features or fixes, and often to ensure your programs are up to date with the constant releases of Windows Service Packs.

Then Try FAQ...

...read the FAQ pages, when available links can be found in the right column of the respective product sites, to see if your question has already been answered.

Next Try E-mail...

...contact our Technical Support department any time at support@filestream.com with your questions. Remember to include your program name, registered or trial version, version number and build number (accessed by clicking Help/About...)

Sometimes, it may help if you can include screenshots to explain what your problem may be. We recommend that you download the WinSettings Pro free trial version, which is an easy-to-use utility program including an integrated screen capture and e-mail feature making it easier for sending captured screens through e-mail, especially if you do not already have a screen capture program.

If the program has been working fine for a long time but all of sudden starts misbehaving, it may have to do with Registry errors on your computer. We suggest that you download the Registry Booster free trial version to check if your computer has Registry errors.

There is a separate Online Support area for InstallConstruct. If you need technical support on InstallConstruct, please go to the InstallConstruct Online Support page for further assistance.

You Can Also...

...mail your questions to:
Filestream, Inc.
Attn: Technical Support
PO Box 93
Glen Head, NY 11545-0093 U.S.A.

...fax your questions to (516) 759-3011 (not recommended, use only as last resort).

We provide free trial versions for all our software. We suggest that you check out the trial versions before you purchase. Do not download the free trial version to upgrade your registered version file. All our software follow Windows Install and Uninstall standards.

To install and use the program: run the downloaded EXE file and install the program to a folder of your choice.

To uninstall: If you see the program tray icon in your system tray (next to the Clock), it indicates that the program is running. If so, right click on the program tray icon and select Exit in the right click menu to exit the program. Then, use Add/Remove Programs or Programs and Features (Windows Vista) in the Control Panel and follow Windows Uninstall steps to uninstall the program. All our programs follow Microsoft Windows Uninstall Standards.