NOTE: - Microsoft ended support for Windows 98, Windows Me, and Windows NT as of 2006.

If you purchased from us directly, e-mail support@filestream.com regarding any installation or (re)download related issues. If your purchase was not from us directly, please contact your source of purchase regarding any installation CD/DVD or (re)download related issues. Once you have the program installed and running, and need technical support related to using any of our products and services, please follow the steps below:

First Try Check Update...

...most of our programs now offer the FREE Check Update service, which can be accessed from the Help drop-down menu, the main toolbar, or the program Control Center. This service allows you to check if there is a newer version or build of your program available at anytime. New versions or builds are released sometimes with new features or fixes, and often to ensure your programs are up to date with the constant releases of Windows Service Packs.

Then Try FAQ...

...read the FAQ page at the respective product web page, if available, to see if your question has already been answered.

Next Try E-mail...

...contact our Technical Support department any time at support@filestream.com with your questions. Remember to include your program name, registered or trial version, version number and build number (accessed by clicking Help/About...)

Sometimes, it may help if you can include screenshots to explain what your problem may be. We recommend that you download WinSettings PRO, which is an easy-to-use screen capture program with built-in compression making it easier for sending captured screens through e-mail.

There is a separate Online Support area for InstallConstruct. If you need technical support on InstallConstruct, please go to the InstallConstruct Online Support page for further assistance.

You Can Also...

...mail your questions to:
Filestream, Inc.
Attn: Technical Support
PO Box 93
Glen Head, NY 11545-0093 U.S.A.

...fax your questions to (516) 759-3011 (not recommended, use only as last resort).

We provide free trial versions for all our software. We suggest that you check out the trial versions before you purchase. Do not download the free trial version to upgrade your registered version file. All our software follow Windows Install and Uninstall standards.

To install and use the program: run the downloaded EXE file and install the program to a folder of your choice.

To uninstall: If you see the program tray icon in your system tray (next to the Clock), it indicates that the program is running. If so, right click on the program tray icon and select Exit in the right click menu to exit the program. Then, use Add/Remove Programs or Programs and Features (Windows Vista) in the Control Panel and follow Windows Uninstall steps to uninstall the program. All our programs follow Microsoft Windows Uninstall Standards.

If you lost your file and do not have your own backup file, or CD, or extended download protection plan, and if the file is still available on our server, we will be happy to reactivate or resend you your private download link of the version you lost with matching password (key) for a $14.95 processing fee. Please e-mail support@filestream.com with your order number (if purchased directly from us) or full receipt (if purchased from a third party source) to find out if your version file is still available. If the old file is no longer available, the remaining option may require that you upgrade or repurchase the license.